Known Issues

A. Summary of Issues

Issue	What is Affected	Issue Type	Description
Agent Mode UI Quirk	Android-powered SDKs	UI Bug	The overlay for agent mode does not completely fill the bottom of the screen on some small Android devices.
Compatibility with Play Store Devices	Android-powered SDKs	Functionality	Android SDKs may not work as expected on devices that do not support Google Play Services, causing crashes for face and document functionalities.

B. Issue Details

1. Agent Mode UI Quirk

• Issue: The overlay with the oval face cutout does not fill the bottom of the screen. This leaves a small gap between the overlay and the navigation bar.

• Screenshot:

• Causes: The exact cause is unknown, but this issue has only been observed on small-screen Android devices (e.g., Neon Ray Pro 5.5”).

• Possible Resolution: A resolution has not yet been found.

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2. Compatibility with Play Store Devices

• Issue: When users of our SDK utilize devices that do not support Google Play Services (for instance, some Huawei devices), the Android SDKs might not work as expected. This can result in crashes when attempting to use face and document functionalities.

• Causes: This is because we rely on certain models from Google Play Services at build time, and devices that do not support Play will not download these models as needed.

• Possible Resolution:

  • We advise using a bundled version of ML Kit. See Note in Android Initialisation section

  • Use the hosted-web (web embed) solution on mobile as a fallback.

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