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Result codes

All processing by the Smile ID system will return at least one response including a result code. All result codes are 4 character numeric strings. Every result code has a specific meaning that will make it easy to interpret what happened during a request to our system.
Result code
Result text
Description
Category
0001
Data Invalid
An unknown error has occurred. Please contact someone at Smile ID.
0001
ID Authority image not available
There was no photo returned by the id authority for the submitted ID number.
0001
ID Card image unusable
The submitted ID card image is corrupted or was not included in zip
0001
Selfie image unusable
The submitted selfie is corrupted or was not included in zip
1013
Unable to Validate ID
The ID info was not found in the ID authority database.
Rejected
1014
Error - Unsupported ID number format
The ID number submitted was of an invalid format. Please use our regex samples as a guide.
-
1015
Error - Queried Database Unavailable
The ID authority is unavailable.
-
1016
Error - Need to Activate Product
You do not have access to the ID Type. Please contact support for more information.
-
1020
Exact Match
The user submitted details exactly match the ID info in the ID authority database.
Approved
1021
Partial Match
At least one of the user submitted details partially/exactly match the ID info in the ID authority database.
Approved
1022
No Match
None of the user submitted details partially/exactly match the ID info in the ID authority database.
Rejected
1012
Valid ID
Approved
1013
Unable to Validate ID
The ID info was not found in the ID authority database.
Rejected
1014
Error - Unsupported ID number format
The ID number submitted was of an invalid format. Please use our regex samples as a guide.
-
1015
Error - Queried Database Unavailable
The ID authority is unavailable.
-
1016
Error - Need to Activate Product
You do not have access to the ID Type. Please contact support for more information.
-
2211
(Mobile SDK Only) ID Validation Failed
Rejected
2212
(Mobile SDK Only) Error - HTTP Request Failed
-
1013
Invalid ID
The ID info provided was not found in the ID authority database.
Rejected
1014
Unsupported ID number format
The ID number submitted was of an invalid format. Please use our regex samples as a guide.
Rejected
1015
Error - Queried Database Unavailable
The ID authority is unavailable.
Re-run the job when ID authority is back online
0911
No Face Found
There was no face found in the uploaded selfie. Upload an image with a face.
Rejected
0912
Image Quality Judged Too Poor
The uploaded selfie quality was too poor. Upload a higher quality selfie.
Rejected
0810
Enroll User Machine Judgement - PASS
Images matched and no spoof detected on the selfie.
Approved
0811
Failed Enroll Machine Judgement - FAIL - Compare Rejected
Images did not match and job was therefore rejected.
Rejected
0812
Machine Judgement - Pure Provisional
Waiting on document reviewer's decision.
Provisionally Approved
0813
Failed Enroll Machine Judgement - FAIL, Possible Spoof
Machine rejected job due to possible fraud attempt on the Selfie - This can be fraud attempt or some times images are too blurry or dark in the liveness check to make a decision.
Rejected
0814
Machine Judgement - Provisional - Possible Spoof
The machine thinks there is a possible spoof but can't make a final decision. A document reviewer will check the Selfie for potential fraud attempts.
Suspected for spoof and sent to document reviewer for final decision
0815
Machine Judgement - Provisional - Compare Unsure
The machine is not sure if both images match, so a document reviewer will compare.
Provisionally Approved
0816
Unable to verify Document - Unsupported Document
Provided document is not supported for KYC i.e. document is one of the following: - Minor's Passport - Carry Permit - Hunting Permit - Sex Offender ID - SIM Card
Rejected
0817
Approved with Attention - Document is Expired
The document is expired but didn't fail any security checks.
Approved with Attention
1210
Enroll User. Human Judgement - PASS
The human reviewer marked that both images are of the same person and no spoof was detected.
Approved
1211
Failed Enroll Human Judgement - FAIL - Human Compare Failed
The human reviewer marked that both images are different persons.
Rejected
1212
Failed Enroll. Human Judgement - Spoof Detected
The human reviewer detected a possible fraud attempt on the Selfie - This can be a fraud attempt or some times images are too blurry or dark in the liveness check to make a decision.
Rejected
1213
Human Judgement - Provisional - Liveliness Unsure
The human reviewer is not sure if there is a possible fraud attempt on the Selfie.
Inconclusive
1214
Human Judgement - ID Card Check Failed
The human reviewer has identified a problem with the ID card photo
rejected
0908
Error - Issuer not available
The ID authority is unavailable.
Re-run the job when ID authority is back online
1016
Error - Need to Activate Product
You do not have access to the ID Type. Please contact support for more information.
0810
Document Verified
Images matched, no spoof was detected on Selfie and the document is valid.
Approved
0811
Unable to Verify Document - reason
Document image was usable but document verification failed due to any of the following reasons: - Document is expired - The selfie did not match the photo on document - Selfie failed liveness checks - Some security features were missing on the document - The information on document is inconsistent i.e. the MRZ information did not match the OCR'ed information - A wrong document type was uploaded
Rejected
0812
Unable to verify Document - reason
Document verification failed because the document image is unusable or an invalid document image was uploaded e.g. work ID card
Rejected
1014
Unsupported ID Type
Rejected
0921
FAIL - No Face Found
There was no face found in the uploaded selfie. Upload an image with a face.
Rejected
0922
FAIL - Image Quality Judged Too Poor
The uploaded selfie quality was too poor. Upload a higher quality selfie.
Rejected
0820
Authenticate User Machine Judgement - PASS
Comparison between the images matched.
Approved
0821
Failed Authentication Machine Judgement - FAIL - COMPARISON
Images did not match and therefore job was rejected.
Rejected
0822
Machine Judgement - PURE PROVISIONAL
Waiting on document reviewer's decision.
Provisionally Approved
0823 (Deprecated)
Failed Authentication Machine Judgement - FAIL - Possible Spoof
Machine rejected job due to possible fraud attempt on the Selfie - This can be fraud attempt or some times images are too blurry or dark in the liveness check to make a decision.
Rejected
0824
Machine Judgement - PROVISIONAL - Possible Spoof
The machine thinks there is a possible spoof but can't make a final decision. A document reviewer will check the Selfie for potential fraud attempts.
Suspected for spoof and sent to document reviewer for final decision
0825
Machine Judgement - PROVISIONAL - Machine Compare Unsure
The machine is not sure if both images match, so a document reviewer will compare.
Provisionally Approved
1220
Authenticate User Human Judgement - PASS
The document reviewer marked that both images are of the same person.
Approved
1221
Failed Authentication Human Judgement - FAIL - Human Compare Failed
The document reviewer marked that both images are different persons.
Rejected
1222
Failed Authentication Human Judgement - FAIL - Spoof Detected
The document reviewer detected a possible fraud attempt on the Selfie - This can be a fraud attempt or some times images are too blurry or dark in the liveness check to make a decision.
Rejected
0941
FAIL - No Face Found
There was no face found in the uploaded selfie. Upload an image with a face.
Rejected
0942
FAIL - Image Quality Judged Too Poor
The uploaded selfie quality was too poor. Upload a higher quality selfie.
Rejected
0840
Enroll User PASS - Machine Judgement
Machine passed Selfie - no spoof detected and image contains a face.
Approved
0841
Failed Enroll FAIL - Possible Spoof - Machine Judgement
Machine rejected job due to possible fraud attempt on the Selfie.
Rejected
0844
PROVISIONAL - Possible Spoof - Machine Judgement
The machine thinks there is a possible spoof but can't make a final decision. A document reviewer will check the Selfie for potential fraud attempts.
Suspected for spoof and sent to document reviewer for final decision
0846 (deprecated)
PENDING - Possible Spoof - Machine Judgement
Awaiting document review result.
Pending
1240
Enroll User PASS - Human Judgement
The document reviewer did not find any fraud attempts on the Selfie.
Approved
1241
Failed Enroll. FAIL - Image Unusable
The document reviewer marked the Selfie as unusable either because the Selfie is too dark or too blurry
Rejected
1242
Failed Enroll Spoof detected - Human Judgement
The document reviewer detected a possible fraud attempt on the Selfie - This can be a fraud attempt or some times images are too blurry or dark in the liveness check to make a decision.
Rejected
Last modified 9d ago