Result Codes

All processing by the Smile ID system will return at least one response including a result code. All result codes are 4 character numeric strings. Every result code has a specific meaning that will make it easy to interpret what happened during a request to our system.
Result code
Result text
Description
Category
0001
Data Invalid
An unknown error has occurred. Please contact someone at Smile ID.
​
0001
ID Authority image not available
There was no photo returned by the id authority for the submitted ID number.
​
0001
ID Card image unusable
The submitted ID card image is corrupted or was not included in zip
​
0001
Selfie image unusable
The submitted selfie is corrupted or was not included in zip
​
1013
Unable to Validate ID
The ID info was not found in the ID authority database.
Rejected
1014
Error - Unsupported ID number format
The ID number submitted was of an invalid format. Please use our regex samples as a guide.
-
1015
Error - Queried Database Unavailable
The ID authority is unavailable.
-
1016
Error - Need to Activate Product
You do not have access to the ID Type. Please contact support for more information.
-
1020
Exact Match
The user submitted details exactly match the ID info in the ID authority database.
Approved
1021
Partial Match
At least one of the user submitted details partially/exactly match the ID info in the ID authority database.
Approved
1022
No Match
None of the user submitted details partially/exactly match the ID info in the ID authority database.
Rejected
1012
Valid ID
​
Approved
1013
Unable to Validate ID
The ID info was not found in the ID authority database.
Rejected
1014
Error - Unsupported ID number format
The ID number submitted was of an invalid format. Please use our regex samples as a guide.
-
1015
Error - Queried Database Unavailable
The ID authority is unavailable.
-
1016
Error - Need to Activate Product
You do not have access to the ID Type. Please contact support for more information.
-
2211
(Mobile SDK Only) ID Validation Failed
​
Rejected
2212
(Mobile SDK Only) Error - HTTP Request Failed
​
-
1013
Invalid ID
The ID info provided was not found in the ID authority database.
Rejected
1014
Unsupported ID number format
The ID number submitted was of an invalid format. Please use our regex samples as a guide.
Rejected
1015
Error - Queried Database Unavailable
The ID authority is unavailable.
Re-run the job when ID authority is back online
0911
No Face Found
There was no face found in the uploaded selfie. Upload an image with a face.
Rejected
0912
Image Quality Judged Too Poor
The uploaded selfie quality was too poor. Upload a higher quality selfie.
Rejected
0810
Enroll User Machine Judgement - PASS
Images matched and no spoof detected on the selfie.
Approved
0811
Failed Enroll Machine Judgement - FAIL - Compare Rejected
Images did not match and job was therefore rejected.
Rejected
0812
Machine Judgement - Pure Provisional
Waiting on document reviewer's decision.
Provisionally Approved
0813
Failed Enroll Machine Judgement - FAIL, Possible Spoof
Machine rejected job due to possible fraud attempt on the Selfie - This can be fraud attempt or some times images are too blurry or dark in the liveness check to make a decision.
Rejected
0814
Machine Judgement - Provisional - Possible Spoof
The machine thinks there is a possible spoof but can't make a final decision. A document reviewer will check the Selfie for potential fraud attempts.
Suspected for spoof and sent to document reviewer for final decision
0815
Machine Judgement - Provisional - Compare Unsure
The machine is not sure if both images match, so a document reviewer will compare.
Provisionally Approved
1210
Enroll User. Human Judgement - PASS
The human reviewer marked that both images are of the same person and no spoof was detected.
Approved
1211
Failed Enroll Human Judgement - FAIL - Human Compare Failed
The human reviewer marked that both images are different persons.
Rejected
1212
Failed Enroll. Human Judgement - Spoof Detected
The human reviewer detected a possible fraud attempt on the Selfie - This can be a fraud attempt or some times images are too blurry or dark in the liveness check to make a decision.
Rejected
1213
Human Judgement - Provisional - Liveliness Unsure
The human reviewer is not sure if there is a possible fraud attempt on the Selfie.
Inconclusive
1214
Human Judgement - ID Card Check Failed
The human reviewer has identified a problem with the ID card photo
rejected
0908
Error - Issuer not available
The ID authority is unavailable.
Re-run the job when ID authority is back online
1016
Error - Need to Activate Product
You do not have access to the ID Type. Please contact support for more information.
​
0810
Document Verified
Images matched, no spoof was detected on Selfie and the document is valid.
Approved
0811
Unable to Verify Document - reason
Document image was usable but document verification failed due to any of the following reasons: - Document is expired - The selfie did not match the photo on document - Selfie failed liveness checks - Some security features were missing on the document - The information on document is inconsistent i.e. the MRZ information did not match the OCR'ed information - A wrong document type was uploaded
Rejected
0812
Unable to verify Document - reason
Document verification failed because the document image is unusable or an invalid document image was uploaded e.g. work ID card
Rejected
1014
Unsupported ID Type
​The country_code and or the id_type in the info.json file is not supported, please use any of the supported country_codes and id_types in the documentation​
Rejected
0921
FAIL - No Face Found
There was no face found in the uploaded selfie. Upload an image with a face.
Rejected
0922
FAIL - Image Quality Judged Too Poor
The uploaded selfie quality was too poor. Upload a higher quality selfie.
Rejected
0820
Authenticate User Machine Judgement - PASS
Comparison between the images matched.
Approved
0821
Failed Authentication Machine Judgement - FAIL - COMPARISON
Images did not match and therefore job was rejected.
Rejected
0822
Machine Judgement - PURE PROVISIONAL
Waiting on document reviewer's decision.
Provisionally Approved
0823 (Deprecated)
Failed Authentication Machine Judgement - FAIL - Possible Spoof
Machine rejected job due to possible fraud attempt on the Selfie - This can be fraud attempt or some times images are too blurry or dark in the liveness check to make a decision.
Rejected
0824
Machine Judgement - PROVISIONAL - Possible Spoof
The machine thinks there is a possible spoof but can't make a final decision. A document reviewer will check the Selfie for potential fraud attempts.
Suspected for spoof and sent to document reviewer for final decision
0825
Machine Judgement - PROVISIONAL - Machine Compare Unsure
The machine is not sure if both images match, so a document reviewer will compare.
Provisionally Approved
1220
Authenticate User Human Judgement - PASS
The document reviewer marked that both images are of the same person.
Approved
1221
Failed Authentication Human Judgement - FAIL - Human Compare Failed
The document reviewer marked that both images are different persons.
Rejected
1222
Failed Authentication Human Judgement - FAIL - Spoof Detected
The document reviewer detected a possible fraud attempt on the Selfie - This can be a fraud attempt or some times images are too blurry or dark in the liveness check to make a decision.
Rejected
0941
FAIL - No Face Found
There was no face found in the uploaded selfie. Upload an image with a face.
Rejected
0942
FAIL - Image Quality Judged Too Poor
The uploaded selfie quality was too poor. Upload a higher quality selfie.
Rejected
0840
Enroll User PASS - Machine Judgement
Machine passed Selfie - no spoof detected and image contains a face.
Approved
0841
Failed Enroll FAIL - Possible Spoof - Machine Judgement
Machine rejected job due to possible fraud attempt on the Selfie.
Rejected
0844
PROVISIONAL - Possible Spoof - Machine Judgement
The machine thinks there is a possible spoof but can't make a final decision. A document reviewer will check the Selfie for potential fraud attempts.
Suspected for spoof and sent to document reviewer for final decision
0846 (deprecated)
PENDING - Possible Spoof - Machine Judgement
Awaiting document review result.
Pending
1240
Enroll User PASS - Human Judgement
The document reviewer did not find any fraud attempts on the Selfie.
Approved
1241
Failed Enroll. FAIL - Image Unusable
The document reviewer marked the Selfie as unusable either because the Selfie is too dark or too blurry
Rejected
1242
Failed Enroll Spoof detected - Human Judgement
The document reviewer detected a possible fraud attempt on the Selfie - This can be a fraud attempt or some times images are too blurry or dark in the liveness check to make a decision.
Rejected

Result code	Result text	Description	Category
0001	Data Invalid	An unknown error has occurred. Please contact someone at Smile ID.
0001	ID Authority image not available	There was no photo returned by the id authority for the submitted ID number.
0001	ID Card image unusable	The submitted ID card image is corrupted or was not included in zip
0001	Selfie image unusable	The submitted selfie is corrupted or was not included in zip
1013	Unable to Validate ID	The ID info was not found in the ID authority database.	Rejected
1014	Error - Unsupported ID number format	The ID number submitted was of an invalid format. Please use our regex samples as a guide.	-
1015	Error - Queried Database Unavailable	The ID authority is unavailable.	-
1016	Error - Need to Activate Product	You do not have access to the ID Type. Please contact support for more information.	-
1020	Exact Match	The user submitted details exactly match the ID info in the ID authority database.	Approved
1021	Partial Match	At least one of the user submitted details partially/exactly match the ID info in the ID authority database.	Approved
1022	No Match	None of the user submitted details partially/exactly match the ID info in the ID authority database.	Rejected
1012	Valid ID		Approved
1013	Unable to Validate ID	The ID info was not found in the ID authority database.	Rejected
1014	Error - Unsupported ID number format	The ID number submitted was of an invalid format. Please use our regex samples as a guide.	-
1015	Error - Queried Database Unavailable	The ID authority is unavailable.	-
1016	Error - Need to Activate Product	You do not have access to the ID Type. Please contact support for more information.	-
2211	(Mobile SDK Only) ID Validation Failed		Rejected
2212	(Mobile SDK Only) Error - HTTP Request Failed		-
1013	Invalid ID	The ID info provided was not found in the ID authority database.	Rejected
1014	Unsupported ID number format	The ID number submitted was of an invalid format. Please use our regex samples as a guide.	Rejected
1015	Error - Queried Database Unavailable	The ID authority is unavailable.	Re-run the job when ID authority is back online
0911	No Face Found	There was no face found in the uploaded selfie. Upload an image with a face.	Rejected
0912	Image Quality Judged Too Poor	The uploaded selfie quality was too poor. Upload a higher quality selfie.	Rejected
0810	Enroll User Machine Judgement - PASS	Images matched and no spoof detected on the selfie.	Approved
0811	Failed Enroll Machine Judgement - FAIL - Compare Rejected	Images did not match and job was therefore rejected.	Rejected
0812	Machine Judgement - Pure Provisional	Waiting on document reviewer's decision.	Provisionally Approved
0813	Failed Enroll Machine Judgement - FAIL, Possible Spoof	Machine rejected job due to possible fraud attempt on the Selfie - This can be fraud attempt or some times images are too blurry or dark in the liveness check to make a decision.	Rejected
0814	Machine Judgement - Provisional - Possible Spoof	The machine thinks there is a possible spoof but can't make a final decision. A document reviewer will check the Selfie for potential fraud attempts.	Suspected for spoof and sent to document reviewer for final decision
0815	Machine Judgement - Provisional - Compare Unsure	The machine is not sure if both images match, so a document reviewer will compare.	Provisionally Approved
1210	Enroll User. Human Judgement - PASS	The human reviewer marked that both images are of the same person and no spoof was detected.	Approved
1211	Failed Enroll Human Judgement - FAIL - Human Compare Failed	The human reviewer marked that both images are different persons.	Rejected
1212	Failed Enroll. Human Judgement - Spoof Detected	The human reviewer detected a possible fraud attempt on the Selfie - This can be a fraud attempt or some times images are too blurry or dark in the liveness check to make a decision.	Rejected
1213	Human Judgement - Provisional - Liveliness Unsure	The human reviewer is not sure if there is a possible fraud attempt on the Selfie.	Inconclusive
1214	Human Judgement - ID Card Check Failed	The human reviewer has identified a problem with the ID card photo	rejected
0908	Error - Issuer not available	The ID authority is unavailable.	Re-run the job when ID authority is back online
1016	Error - Need to Activate Product	You do not have access to the ID Type. Please contact support for more information.
0810	Document Verified	Images matched, no spoof was detected on Selfie and the document is valid.	Approved
0811	Unable to Verify Document - reason	Document image was usable but document verification failed due to any of the following reasons: - Document is expired - The selfie did not match the photo on document - Selfie failed liveness checks - Some security features were missing on the document - The information on document is inconsistent i.e. the MRZ information did not match the OCR'ed information - A wrong document type was uploaded	Rejected
0812	Unable to verify Document - reason	Document verification failed because the document image is unusable or an invalid document image was uploaded e.g. work ID card	Rejected
1014	Unsupported ID Type	The country_code and or the id_type in the info.json file is not supported, please use any of the supported country_codes and id_types in the documentation	Rejected
0921	FAIL - No Face Found	There was no face found in the uploaded selfie. Upload an image with a face.	Rejected
0922	FAIL - Image Quality Judged Too Poor	The uploaded selfie quality was too poor. Upload a higher quality selfie.	Rejected
0820	Authenticate User Machine Judgement - PASS	Comparison between the images matched.	Approved
0821	Failed Authentication Machine Judgement - FAIL - COMPARISON	Images did not match and therefore job was rejected.	Rejected
0822	Machine Judgement - PURE PROVISIONAL	Waiting on document reviewer's decision.	Provisionally Approved
0823 (Deprecated)	Failed Authentication Machine Judgement - FAIL - Possible Spoof	Machine rejected job due to possible fraud attempt on the Selfie - This can be fraud attempt or some times images are too blurry or dark in the liveness check to make a decision.	Rejected
0824	Machine Judgement - PROVISIONAL - Possible Spoof	The machine thinks there is a possible spoof but can't make a final decision. A document reviewer will check the Selfie for potential fraud attempts.	Suspected for spoof and sent to document reviewer for final decision
0825	Machine Judgement - PROVISIONAL - Machine Compare Unsure	The machine is not sure if both images match, so a document reviewer will compare.	Provisionally Approved
1220	Authenticate User Human Judgement - PASS	The document reviewer marked that both images are of the same person.	Approved
1221	Failed Authentication Human Judgement - FAIL - Human Compare Failed	The document reviewer marked that both images are different persons.	Rejected
1222	Failed Authentication Human Judgement - FAIL - Spoof Detected	The document reviewer detected a possible fraud attempt on the Selfie - This can be a fraud attempt or some times images are too blurry or dark in the liveness check to make a decision.	Rejected
0941	FAIL - No Face Found	There was no face found in the uploaded selfie. Upload an image with a face.	Rejected
0942	FAIL - Image Quality Judged Too Poor	The uploaded selfie quality was too poor. Upload a higher quality selfie.	Rejected
0840	Enroll User PASS - Machine Judgement	Machine passed Selfie - no spoof detected and image contains a face.	Approved
0841	Failed Enroll FAIL - Possible Spoof - Machine Judgement	Machine rejected job due to possible fraud attempt on the Selfie.	Rejected
0844	PROVISIONAL - Possible Spoof - Machine Judgement	The machine thinks there is a possible spoof but can't make a final decision. A document reviewer will check the Selfie for potential fraud attempts.	Suspected for spoof and sent to document reviewer for final decision
0846 (deprecated)	PENDING - Possible Spoof - Machine Judgement	Awaiting document review result.	Pending
1240	Enroll User PASS - Human Judgement	The document reviewer did not find any fraud attempts on the Selfie.	Approved
1241	Failed Enroll. FAIL - Image Unusable	The document reviewer marked the Selfie as unusable either because the Selfie is too dark or too blurry	Rejected
1242	Failed Enroll Spoof detected - Human Judgement	The document reviewer detected a possible fraud attempt on the Selfie - This can be a fraud attempt or some times images are too blurry or dark in the liveness check to make a decision.	Rejected

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