Result codes
All processing by the Smile ID system will return at least one response including a result code. All result codes are 4 character numeric strings. Every result code has a specific meaning that will make it easy to interpret what happened during a request to our system.
| Result code | Result text | Description | Category |
|---|---|---|---|
0001 | Data Invalid | An unknown error has occurred. Please contact someone at Smile ID. | |
0001 | ID Authority image not available | There was no photo returned by the id authority for the submitted ID number. | |
0001 | ID Card image unusable | The submitted ID card image is corrupted or was not included in zip | |
0001 | Selfie image unusable | The submitted selfie is corrupted or was not included in zip | |
1013 | Unable to Validate ID | The ID info was not found in the ID authority database. | Rejected |
1014 | Error - Unsupported ID number format | The ID number submitted was of an invalid format. Please use our regex samples as a guide. | - |
1015 | Error - Queried Database Unavailable | The ID authority is unavailable. | - |
1016 | Error - Need to Activate Product | You do not have access to the ID Type. Please contact support for more information. | - |
1020 | Exact Match | The user submitted details exactly match the ID info in the ID authority database. | Approved |
1021 | Partial Match | At least one of the user submitted details partially/exactly match the ID info in the ID authority database. | Approved |
1022 | No Match | None of the user submitted details partially/exactly match the ID info in the ID authority database. | Rejected |
1023 | Not Found | We couldn't find a matching record, and no charges were applied. | Rejected |
1012 | Valid ID | Approved | |
1013 | Unable to Validate ID | The ID info was not found in the ID authority database. | Rejected |
1014 | Error - Unsupported ID number format | The ID number submitted was of an invalid format. Please use our regex samples as a guide. | - |
1015 | Error - Queried Database Unavailable | The ID authority is unavailable. | - |
1016 | Error - Need to Activate Product | You do not have access to the ID Type. Please contact support for more information. | - |
2211 | (Mobile SDK Only) ID Validation Failed | Rejected | |
2212 | (Mobile SDK Only) Error - HTTP Request Failed | - | |
1013 | Invalid ID | The ID info provided was not found in the ID authority database. | Rejected |
1014 | Unsupported ID number format | The ID number submitted was of an invalid format. Please use our regex samples as a guide. | Rejected |
1015 | Error - Queried Database Unavailable | The ID authority is unavailable. | Re-run the job when ID authority is back online |
0911 | No Face Found | There was no face found in the uploaded selfie. Upload an image with a face. | Rejected |
0912 | Image Quality Judged Too Poor | The uploaded selfie quality was too poor. Upload a higher quality selfie. | Rejected |
0810 | Enroll User Machine Judgement - PASS | Images matched and no spoof detected on the selfie. | Approved |
0811 | Failed Enroll Machine Judgement - FAIL - Compare Rejected | Images did not match and job was therefore rejected. | Rejected |
0812 | Machine Judgement - Pure Provisional | Waiting on document reviewer's decision. | Provisionally Approved |
0813 | Failed Enroll Machine Judgement - FAIL, Possible Spoof | Machine rejected job due to possible fraud attempt on the Selfie - This can be fraud attempt or some times images are too blurry or dark in the liveness check to make a decision. | Rejected |
0814 | Machine Judgement - Provisional - Possible Spoof | The machine thinks there is a possible spoof but can't make a final decision. A document reviewer will check the Selfie for potential fraud attempts. | Suspected for spoof and sent to document reviewer for final decision |
0815 | Machine Judgement - Provisional - Compare Unsure | The machine is not sure if both images match, so a document reviewer will compare. | Provisionally Approved |
0816 | Unable to verify Document - Unsupported Document | Provided document is not supported for KYC i.e. document is one of the following: - Minor's Passport - Carry Permit - Hunting Permit - Sex Offender ID - SIM Card | Rejected |
0817 | Approved with Attention - Document is Expired | The document is expired but didn't fail any security checks. | Approved with Attention |
1210 | Enroll User. Human Judgement - PASS | The human reviewer marked that both images are of the same person and no spoof was detected. | Approved |
1211 | Failed Enroll Human Judgement - FAIL - Human Compare Failed | The human reviewer marked that both images are different persons. | Rejected |
1212 | Failed Enroll. Human Judgement - Spoof Detected | The human reviewer detected a possible fraud attempt on the Selfie - This can be a fraud attempt or some times images are too blurry or dark in the liveness check to make a decision. | Rejected |
1213 | Human Judgement - Provisional - Liveliness Unsure | The human reviewer is not sure if there is a possible fraud attempt on the Selfie. | Inconclusive |
1214 | Human Judgement - ID Card Check Failed | The human reviewer has identified a problem with the ID card photo | rejected |
0908 | Error - Issuer not available | The ID authority is unavailable. | Re-run the job when ID authority is back online |
1016 | Error - Need to Activate Product | You do not have access to the ID Type. Please contact support for more information. | |
0810 | Document Verified | Images matched, no spoof was detected on Selfie and the document is valid. | Approved |
0811 | Unable to Verify Document - reason | Document image was usable but document verification failed due to any of the following reasons: - Document is expired - The selfie did not match the photo on document - Selfie failed liveness checks - Some security features were missing on the document - The information on document is inconsistent i.e. the MRZ information did not match the OCR'ed information - A wrong document type was uploaded | Rejected |
0812 | Unable to verify Document - reason | Document verification failed because the document image is unusable or an invalid document image was uploaded e.g. work ID card | Rejected |
1014 | Unsupported ID Type | Rejected | |
0921 | FAIL - No Face Found | There was no face found in the uploaded selfie. Upload an image with a face. | Rejected |
0922 | FAIL - Image Quality Judged Too Poor | The uploaded selfie quality was too poor. Upload a higher quality selfie. | Rejected |
0820 | Authenticate User Machine Judgement - PASS | Comparison between the images matched. | Approved |
0821 | Failed Authentication Machine Judgement - FAIL - COMPARISON | Images did not match and therefore job was rejected. | Rejected |
0822 | Machine Judgement - PURE PROVISIONAL | Waiting on document reviewer's decision. | Provisionally Approved |
0823 (Deprecated) | Failed Authentication Machine Judgement - FAIL - Possible Spoof | Machine rejected job due to possible fraud attempt on the Selfie - This can be fraud attempt or some times images are too blurry or dark in the liveness check to make a decision. | Rejected |
0824 | Machine Judgement - PROVISIONAL - Possible Spoof | The machine thinks there is a possible spoof but can't make a final decision. A document reviewer will check the Selfie for potential fraud attempts. | Suspected for spoof and sent to document reviewer for final decision |
0825 | Machine Judgement - PROVISIONAL - Machine Compare Unsure | The machine is not sure if both images match, so a document reviewer will compare. | Provisionally Approved |
1220 | Authenticate User Human Judgement - PASS | The document reviewer marked that both images are of the same person. | Approved |
1221 | Failed Authentication Human Judgement - FAIL - Human Compare Failed | The document reviewer marked that both images are different persons. | Rejected |
1222 | Failed Authentication Human Judgement - FAIL - Spoof Detected | The document reviewer detected a possible fraud attempt on the Selfie - This can be a fraud attempt or some times images are too blurry or dark in the liveness check to make a decision. | Rejected |
0941 | FAIL - No Face Found | There was no face found in the uploaded selfie. Upload an image with a face. | Rejected |
0942 | FAIL - Image Quality Judged Too Poor | The uploaded selfie quality was too poor. Upload a higher quality selfie. | Rejected |
0840 | Enroll User PASS - Machine Judgement | Machine passed Selfie - no spoof detected and image contains a face. | Approved |
0841 | Failed Enroll FAIL - Possible Spoof - Machine Judgement | Machine rejected job due to possible fraud attempt on the Selfie. | Rejected |
0844 | PROVISIONAL - Possible Spoof - Machine Judgement | The machine thinks there is a possible spoof but can't make a final decision. A document reviewer will check the Selfie for potential fraud attempts. | Suspected for spoof and sent to document reviewer for final decision |
0846 (deprecated) | PENDING - Possible Spoof - Machine Judgement | Awaiting document review result. | Pending |
1240 | Enroll User PASS - Human Judgement | The document reviewer did not find any fraud attempts on the Selfie. | Approved |
1241 | Failed Enroll. FAIL - Image Unusable | The document reviewer marked the Selfie as unusable either because the Selfie is too dark or too blurry | Rejected |
1242 | Failed Enroll Spoof detected - Human Judgement | The document reviewer detected a possible fraud attempt on the Selfie - This can be a fraud attempt or some times images are too blurry or dark in the liveness check to make a decision. | Rejected |
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