Link FAQs

Find answers to some of the most frequently asked Smile Link questions

How many countries can I use Smile links for?

Smile Links is available in all countries.

How many products or verification methods can I use per ID type?

Only one verification method can be used per ID type. This is to prevent confusing your user.

Can I customise Smile Links with my colours?

Not yet. This will be available soon.

How do I monitor verifications on my links?

You can visit the manage links page from the Smile Links Home.

Can I stop my running link?

You can pause and resume your links. Pausing the Link means it would not be valid for verifications.

How long is the expiry?

The default is 90 days but you can set any number of days you want.

How many IDs can I add to a link?

You can add an unlimited number of IDs to the link you want to create

Can I edit my links after I have published them?

Yes. You can edit the ID types and the verification methods.

Which ID types do I have access to?

ID types configured to your account. If you need more id types, contact your Smile account manager or contact [email protected].