SDK Error Handling

On failure that are local the SDK will return an error code and a message to inform what went wrong

Camera Errors

Error
Message

11

Unable to initialize the selfie camera.

10

Your device doesn't support the selfie camera

14

ID Capture failed

16

ID Card picture callback failed to return image.

316

ID Card auto focus failed.

317

ID Card touch focus failed.

18

ID Card draw view failed.

9

ID Card camera initialization failed.

Error
Message

311

Unable to submit. File packaging error.

13

Failed to submit. Could not create ZIP file.

21

Data packaging failed, no resources found, or operation has been canceled

28

Cannot execute operation, No job found for provided tag

37

Packaging failed, Json parsing failed

767

Invalid tag format please ensure there are no spaces or special characters in the tag

Network Errors

Error
Message

27

Not Authorized (When the server returns a 401 error)

12

Failed to submit. Upload link not received.�

2210

Enroll does not exist for specified user.

15

Unable to verify user. Authentication failed.

17

A network error occurred, Please try again.

19

Either operation is timed out or you cancelled the running operation.Please try submitting again.

22

Enroll failed.

25

Job type requires an ID Card image.

26

Authentication failed enroll not found on server

29

Auth Smile Request Failed

30

Images unusable

40

Id validation requires ID Number, ID Type and Country

2212

Id validation failed

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